Shipping Policy

Last updated: 29/11/2023

Thank you for shopping with Waggle Waggle. We want to ensure that you have the best shopping experience, including a clear understanding of our shipping procedures. Please read our Shipping Policy to understand how we handle order preparation, shipping locations, delivery times, and associated costs.

1. Order Preparation Time

  • Standard Products: Once we receive your order, we typically prepare it within 24 hours. Please note that during important holidays such as Halloween and Christmas, processing times may be extended.

  • Customized Products: The preparation time for customized products varies depending on factors such as printing materials, the need for our artists to create hand-drawn designs, or the complexity of creating custom molds. As a result, preparation times may differ.

2. Shipping Locations and Delivery Times

          We operate from an Australia (Canberra, 2611) local warehouse and a global warehouses.

2.1 For Customers in Australia:

  • If your product is located in the Australian (Canberra, 2611) warehouse, our standard and express shipping times are consistent with AU Post. Standard shipping generally takes 5-10 working days, while express shipping typically takes 3-7 working days, depending on whether you are in a remote area.

  • If the product is shipped from an overseas warehouse, standard shipping usually takes 15-20 working days, while express shipping typically takes 7-12 working days.

2.2 For Customers in New Zealand:

  • If your product is located in the Australian (Canberra, 2611) warehouse, our standard and express shipping times are consistent with AU Post. Standard shipping generally takes 10-15 working days, while express shipping typically takes 8-12 working days, depending on whether you are in a remote area.

  • If the product is shipped from an overseas warehouse, standard shipping usually takes 15-20 working days, while express shipping typically takes 7-12 working days.

2.3 For Pre-Order Products:

  • Pre-order products generally have a shipping time of one month (Both Australian and New Zealand orders).

 Your orders may be shipped separately from different warehouses, but as long as your order amount meets our requirements, shipping is free, regardless of whether your order is from the same warehouse.

3. Shipping Fees

For customers in Australia:

  • Standard shipping is included for all orders over $69, regardless of the region.
  • Express shipping is included for all orders over $159, regardless of the region.

For customers in New Zealand:

  • Standard shipping is included for all orders over $99, regardless of the region.

Shipping times for customized products are consistent with the information mentioned above.

 

 

Please note that all shipping times mentioned are estimates and may vary due to factors beyond our control, such as customs, weather conditions, and other unforeseen circumstances.

If you have any specific inquiries or further questions regarding our shipping, please contact our customer support at css@wagglewaggle.au.

Thank you for choosing Waggle Waggle for your pet supply needs. We appreciate your trust in our services.