Return and Refund

Last updated: 09/28/2023

At Waggle Waggle, we value your satisfaction with our products. We strive to provide high-quality pet supplies and customized items. However, we understand that there may be circumstances where you need to return a product or seek a refund. This policy outlines the details of our return and refund procedures, adhering to the Australian Consumer Law.

1. Returns

If you are not entirely satisfied with your purchase, we offer a flexible return policy. You can return products within 7 days of receiving your order. To be eligible for a return, your item must be in the same condition that you received it and in its original packaging.

Please follow these steps to initiate a return:

  • Contact our Customer Support team at [Customer Support Email] to inform them of your intention to return the product.

  • Provide proof of purchase, such as your order number and receipt.

  • Wait for our Customer Support team to guide you through the return process and provide instructions on where to send the product.

Once we receive your returned item and inspect it, we will notify you of the status of your return and whether it has been approved or rejected.

2. Refunds

If your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to reach your account may vary, depending on your payment provider and financial institution.

3. Refund Exceptions

Please note that certain items are not eligible for a refund:

  • Products that are custom-made, personalized, or made to order.

  • Perishable goods, such as pet food.

  • Gift cards and downloadable products.

4. Consumer Guarantees

In accordance with the Australian Consumer Law, you are entitled to a refund or replacement for any major failure or defect in the product that was not apparent at the time of purchase. If there is a minor failure or defect, we have the right to choose between providing a refund, replacement, or repair.

5. Change of Mind

If you have simply changed your mind about a purchase, we may offer you an exchange or store credit, provided that:

  • The product is in a re-saleable condition.

  • You notify us within [X days/weeks] of receiving your order.

  • The item is not a custom-made or personalized product.

6. Contact Us

If you have any questions about our Return and Refund Policy, please contact our Customer Support team at css@wagglewaggle.com.au for assistance.

Waggle Waggle is committed to ensuring that you have a positive experience when shopping for pet supplies. We appreciate your trust in our products and services, and we aim to provide the best solutions for your pet care needs.